We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good canvas, but if it weighs a little, the day that marks the shipment came, very good finishes as soon as the UWU print
Long went. but the daughter sooo happy. very roomy, not heavy.
Purchase satisfied, thanks to the store!
Give your hearts! My soul is happy, the backpack came somewhere for a month and a half, thanks to the post of russia. Damage, except thread somewhere, did not find, so all perch. Large enough until i tried in action. The picture is clear, i did not see jambs. Tatakae!
All super
The goods came quickly all well, lightning only does not work very well!
Cool backpack
Thanks for the Service. Sturdy and solid Material. For Teenage a practical Backpack for school.
The product corresponds to the description, the quality is good, there are no complaints, came on time, my son likes it, wears it with pleasure.
Chic backpack. Very big. Exactly as in the photo! Came extremely quickly (weeks for 2), tracked all the way! Thanks to the store for the wonderful goods!
Cool backpack! My daughter is delighted, roomy, comfortable!!!
Delivery is slightly less than a month. Strong seams and fabric, slightly wrinkled, but it's already on the conscience of the post office. I did not communicate with the store.
All ok
Just the best, served, came quickly, quality at the highest level
Very fast and good quality
The quality is excellent. Delivery to st. petersburg for about a month.
Nice backpack!
I was really impressed by the quality (look like something that could cost 40-60$) and it also came quite early! I recommend:))