We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Ótimos!!
so beautiful!
просто супер
Хрень какая-то. Башка отваливается, но ребёнку нравится.
perfect! I love it
Пришел быстро, но не очень хорошего качества. Все детали на месте, я покупал Виктора чуть дешевле у другого продавца и его качество было намного лучше. Коробка не сильно помялась, но в целом сойдет
The quality of the product is not perfect, but it is really quite good. There is no malfunction. In general, I am quite satisfied with it. It is worth. I love it!
The paint was chipping or smugged a little bit, but it's really cute c:
Sono bellissimi e perfetti, nessun difetto! La consegna è stata molto veloce. Sono molto olto soddisfatta di questo acquisto!
muy bien
schnell und alles super toll. richtig gut verpackt!
пришли довольно быстро. но есть один минус, коробке помяты. обе.
Arrived fast and packed well. thanks for the care with this little one.
<3
ооочень хорошо упаковали, быстро доставили .У лиц яркая и прикольная печати, но в лицах я заметила то ,что недочеты у 1 розовым на рту на губах краска и у 2 на носу желтое пятно
Хорошее качество.
всё хорошо крепится, Кацуки милашка, но пятнышко на щеке одной из мордашек смотрится грязно, лично мне слишком в глаза бросается(( а в остальном всё отлично!!!
This is seriously cute. I ordered mine out of the box, but it still came with all the extra hands and faces.
все пришло, коробка немного помята, а фигурка цела. Фигурка воняет немного. А так все прекрасно!!!
товар пришел очень быстро даже не ожидала все идеально
Came nicely packed, but the box was still ruin. I think they send it out ruin like that because no way can a box be crush with that much protection. Overall love the items even though some parts are loose. The quality is nice. Customer service was amazing!